CTREE Care — Returns & Package Protection

More time to find the right fit, with fewer return costs. Optional CTREE Care costs $3.95 once for the online order purchased with it. It is separate from CTREE Dance Membership and does not renew.

Why add Care? On a $50 eligible return, waiving the standard 20% restocking fee saves $10, plus the cost of return postage. You also get 30 days after delivery to request an eligible return instead of 14.

What qualifies

Eligible items must be unworn, unused, clean and unwashed, with original tags and packaging. Shoes must show no wear. Pointe shoes must be unaltered: no sewn ribbons or elastics, glue, markings or sole preparation. Return approval and inspection are required. Care does not make an otherwise excluded item returnable.

Change-of-mind returns exclude final-sale and clearance items, customized or special-order items marked final sale, opened tights, undergarments and hygiene products, worn or altered goods, gift cards, membership/subscription charges and the Care fee itself.

Exchanges

Care includes the prepaid return label and waived restocking fee for an approved eligible return for exchange. Replacement items depend on actual stock. Any price difference is reviewed with you before confirmation. A refund, credit or replacement is not automatic.

Lost or damaged packages

Care also includes staff-reviewed lost or damaged package claims for the covered order. Report damage within 7 days after delivery. Report a lost package within 14 days after the expected delivery date. We may request tracking information, photos or other evidence before deciding the resolution. Claims and replacements require review and are not guaranteed or automatic.

Purchase and cancellation

Choose Care in your cart when it is offered, accept the terms, and purchase it with the eligible order. Coverage cannot be added retroactively. The $3.95 fee is refundable only if the entire order is cancelled before shipment; otherwise it is nonrefundable. The fee is not a membership charge and is excluded from membership discounts.

How to request help

Sign in and open CTREE Care Returns & Exchanges, select your order and submit your request. Wait for approval and return instructions before sending anything back. Contact thecinnamontree1108@gmail.com or call 703-435-3255 if you need help.

Without Care: our standard return and exchange policy applies. Defective, damaged, incorrect or undelivered goods remain separately reviewable with or without Care. Optional Care does not limit applicable consumer rights.